Got an Issue, Enquiry or Interested in speaking with us?

Speak to our amazing Customer Service Team by emailing:

[email protected]

Our Team will endeavour to get back to your request within 3-5 working days.

Want to know why your Klarna or Clearpay application was declined?

We understand that it can be frustrating to be declined for finance with one of our providers. Our providers approval process, however, helps Klarna & Clearpay responsibly offer our services to our customers. Please understand that our customer service agents are not able to change the automated outcome of the approval decision.

Issue with your order?

No Problem. If you need to discuss your order with us please get in touch from the email you placed your order with and if possible, provide us with your order number and any necessary information to help us assist you.

Need to cancel, amend or return your order?

Unfortunately, in most cases we cannot cancel or amend your order once placed. Due to our amazing online team shipping your orders at such a fast pace, this restricts us on cancelling or amending your order as 9 times out of 10, your order will already be picked, packed, and on its way to you.

In regards to returning your order, please visit our returns policy for up to date information on how to return your order to us and the criteria for returning to ModaBella’s Closet.