Overview
Our refund and returns policy lasts 14 days. You have 14 days after the date of receipt of your goods to contact us and request to return unless the goods are faulty. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Due to health reasons, Earrings, Lingerie and Underwear cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift Cards and E-Gift Cards
- Lingerie, Earrings and Belly Bars due to hygienic reasons. (Unless Faulty or Damaged Upon Receipt).
To complete your return, we require you to enclosed the following cancellation / returns form which can be found by pressing here.
The cancellation form can also be found at https://modabellas.co.uk/wp-content/uploads/2025/01/returns-form-website-modabella.pdf
PLEASE PRINT THIS FORM AND INCLUDE THIS WITH YOUR RETURN. Alternatively please provide the following Model Cancellation Form in writing by email or include this in your returns parcel
Model cancellation form
To ModaBellas Closet
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
Please do not send your purchase back to us without your order details enclosed.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receipt of goods (or evidence of goods returned to us).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded unless faulty or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 42 Stokesley Road, Middlesbrough, TS7 8DX.
You will be responsible for paying for your own shipping costs for returning your item unless faulty or damaged.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.